Champion Energy Services earned the number one ranking in customer satisfaction in this year's J.D. Power and Associates Texas Residential Retail Electric Provider Customer Satisfaction Study.
According to the report, overall customer satisfaction with residential electric service providers increased for the third straight year in Texas. One of the main factors to the continued growth in satisfaction is the declining bill amounts thanks, in part, to the continually dropping prices for natural gas.
Overall satisfaction among residential customers in the state increased to 659 on a 1,000-point scale in 2011. This statistic is an increase of 25 points from 2010 and 30 points from 2009. Champion Energy Services ranked number one with a score of 745.
Of the four factors taken into account in the satisfaction rating, J.D. Power and Associates found that satisfaction improved in each, but none as much as satisfaction with price. This rate increased by 34 points from 2010.
"A primary goal of the Texas electric retail market – to serve customers better through competition and choice – is one that retailers have fulfilled during the past three years, reflected by steady increases in overall satisfaction scores," explained Chris Oberle, senior director of the energy and utility practice at J.D. Power and Associates.